POOR SERVICE

We first made enquiry in the beginning of November when our MTN uncapped account was suspended. We have sent numerous e-mail to the call centre asking them what is going on with the account. We even phoned the call centre, (the call centre operator was so rude) No one could help us. We even contacted MTN's accounts department, but the person there also couldn't help us. The beginning of January MTN deducted R10000 from our account, so we went to the MTN shop in Mooiriver Mall to do a enquiry on what is going on, they said that the account was changed to a MYMTN 250. We said we never made a change to the contract, they told us somebody phoned in to do the change the contract. We thought we were using a uncapped internet in the meantime with the change to the contract, we used the internet at out-of-bundle rates and so the amount on the contract is now R25000. The person at MTN SHOP said we must go to the police and make a affidavit that it wasn't us that made the change to the contract and that it was done *****ently. We went back to the MTN SHOP and the person filled in a ***** request(req.***) So we want to know can anybody from MTN please help us with the problem. 4months.<br>