Poor service

Mtn again is giving poor ****y service, with teamleader that is so unprofessional and has attitude. I have called the contact centre on the 17th of May spoke to Nozaza to cancel debit order and be a cash paying client. She did confirm that the debit order is cancelled and that i will have to make cash payment. On the 19th i went to an MTN store and made the required payment. The debit order still went off on the 22nd after Nozaza had confirmed that the debit order will not run, should she have mentioned on the call that already its process i would have credit my account to avoid unpaid debit order fees from my bank. Which i am disputing those charges after she confirmed that i can make cash payment.

Then on the 22nd i spoke to Njabulo who advised that i called on the 17th which by then the system had already processed debit orders but Nozaza didn mention that. He refered the matter to his teamleader Jack Ncobo who had advised Njabulo that call recording will be requested and hear the conversation. TAT is 24hours as per Njabulo. I called again on the 23rd i requested to speak to Jack Ncobo Mr. No respect for clients. He said will refer the matter to another teamleader who was supposed to call me back with feedback on the 24th. Till date no response has been given back to me. Its really sad that the inconvenience that was caused by their consultant is the same amount i would use to buy their damn data that is expensive, but at the end when some like this need to be resolved it takes long. They still expect their contract money to be paid in full. People are forgetting principles. I need the matter reolsolved ASAP im irritated now.