TN
Trida N
1 reviews | Active since Jul 2009
03 May 2018, 09:43
Poor service
I submitted an insurance claim on the 27th March 2018. I am sent from pillar to post everyday by MTN Insurance, I had to resubmit the completed claim forms 7 times. I still have no device.
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MTN South Africa's replyOfficial
03 May 2018, 19:12Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply03 May 2018, 19:12
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm Regards
Mike Ramaboka
Complaints Management Team
Best regards,