1 reviews | Active since Dec 2016
Poor service
I went to ermelo mtn to do an contract migration but when i reached them they told me that they can't help me i can only call 808 and talk to retention and when i call them they send me back to mtn shop where they told me to call retention so now i am stuck i don't know what to do.
Thank you for your post.
We sincerely apologise for the inconvenience that you have experienced in our touch points.
We value you as our customer and it is not our intention to dissatisfy you.
We would like to assure you that we do strive to provide the best service at all times.
This matter has been escalated to the regional management to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards
Eunice
Complaint analyst.
Best regards,
Thank you for your post.
We sincerely apologise for the inconvenience that you have experienced in our touch points.
We value you as our customer and it is not our intention to dissatisfy you.
We would like to assure you that we do strive to provide the best service at all times.
This matter has been escalated to the regional management to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards
Eunice
Complaint analyst.
Best regards,