FS
Fatimah S
1 reviews | Active since Apr 2018
09 Apr 2018, 10:05
Poor service
All I want to know is why my new SIM card shows "Not registered on network." so I called the 083 135 number. There was no option to speak to a "champion" about general enquiries, and it took me 5 minutes just to navigate the menu! And then when it got to 2 minutes of waiting for a "champion" (I decided to use the SIM SWAP options because that is what I want to do) with no messages or adverts or music, just silence, I hung up.
So I used their online contact form to complain, and they only gave me 500 characters with which to do it with. I wonder how long it's going to take before I get a response...
P.S. When I went to publish this review it asked me to enter my cell number; that's funny because I don't have one, not until MTN helps me.
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
09 Apr 2018, 10:46Good day Fatimah ,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please send a private message with the sim cards number in order for us to check the sim card, it could be a faulty sim.
Kindly advise where the sim card was purchased and if the sim card was rica'd.
Regards
Charelle Webster
MTN Complaints Management Team.
Best regards,
MTN South Africa's reply09 Apr 2018, 10:46
Official
Good day Fatimah ,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please send a private message with the sim cards number in order for us to check the sim card, it could be a faulty sim.
Kindly advise where the sim card was purchased and if the sim card was rica'd.
Regards
Charelle Webster
MTN Complaints Management Team.
Best regards,
FS
Fatimah S's updateReviewer Update
09 Apr 2018, 11:32I actually have 2 SIM cards that I bought some time ago, not sure where I bought them though, that I RICA'd yesterday morning and they both say: Not registered on network.
1 - *** (P 6704 W13.1)
2 - *** (P 1716 W13.1)
FS
Fatimah S's update09 Apr 2018, 11:32
Reviewer Update
I actually have 2 SIM cards that I bought some time ago, not sure where I bought them though, that I RICA'd yesterday morning and they both say: Not registered on network.
1 - *** (P 6704 W13.1)
2 - *** (P 1716 W13.1)