SG
Sandy G
1 reviews | Active since Mar 2009
04 Apr 2018, 16:27
Poor service
On the 24th March 2018 I went into the Eastgate store to do a simple SIM swop. I was atteneded to by Fisokuhle Dlamini. I had purchesed a new cell phone, which required the smallest sim card. My exsisting phone’s sim card was too big and thus the request for a sim swop. I paid R112 for the sim card. However, they could not do the sim swop because they were offline at the time, but promised to do the swop as soon as they were back online. Nothing happened and I called and emailed on several occasions only to be told that it would be attended to. Nothing. I called customer care, but they were completely unhelpful. It’s been 11 days now with no results. What a poor showing from MTN. I certaily would not recommend MTN
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Replies (4)SG
Sandy G's updateReviewer Update
10 Apr 2018, 10:13I have since gone to another MTN branch in the Norwood Mall who cancelled my sim as it had been done, but I was still able to use my old sim. That was on Friday 6th April. They re entered the request for the sim swop with the reference 1- ********** 5095. As of today 10th April, I still have not had the sim swop going through.
SG
Sandy G's update10 Apr 2018, 10:13
Reviewer Update
I have since gone to another MTN branch in the Norwood Mall who cancelled my sim as it had been done, but I was still able to use my old sim. That was on Friday 6th April. They re entered the request for the sim swop with the reference 1- ********** 5095. As of today 10th April, I still have not had the sim swop going through.
MTN South Africa's replyOfficial
10 Apr 2018, 11:53Good day Sandy,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please be advised we have escalated your complaint to the persons involved and management for resolution.
Regards
Charelle Webster
MTN Complaints Management Team.
Best regards,
MTN South Africa's reply10 Apr 2018, 11:53
Official
Good day Sandy,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please be advised we have escalated your complaint to the persons involved and management for resolution.
Regards
Charelle Webster
MTN Complaints Management Team.
Best regards,
SG
Sandy G's updateReviewer Update
10 Apr 2018, 12:54I will give it a day and see if your assurance will be of any value. Can't understand what the problem is for something so simple.
SG
Sandy G's update10 Apr 2018, 12:54
Reviewer Update
I will give it a day and see if your assurance will be of any value. Can't understand what the problem is for something so simple.
SG
Sandy G's updateReviewer Update
11 Apr 2018, 23:32Problem resolved after nearly 3 weeks of aggrevation
SG
Sandy G's update11 Apr 2018, 23:32
Reviewer Update
Problem resolved after nearly 3 weeks of aggrevation