POOR SERVICE

Good day.

My name is Ms Sefali MC, I did a sim swop at MTN Boulders in Mindrand on the 20 or 21st March 2018, and I was told that my Sim would be active in the next 2-24hrs, which never happened, my phone could not receive nor make calls for the next 2-3days, eventually I started receiving calls and sending SMS's but to this date(29/03) I cannot make any outgoing calls, every time I call the Call Centre they inform me nothing is wrong on their side, they will escalate the query to a relevant department. And it gets quite after that until I call them again, and again I will be receiving the same ****py service whereby I m told the matter will be escalated. But nothing happens, no communication, nothing. In the meanwhile I m carrying a half useful phone. And they have a nerve to call themselves a BOZZA network, there is nothing BOZZA about treating your customers like they are nothing.

I mean in this crazy country we live in, one cannot afford to have a phone that is not making outgoing calls. If I get into a mobile accident, how am I going to call for help, if someone breaks into my house at night, how am I going to call for help. Their service in this matter is not just as ****py but its risky towards my safety and accessibility.

This is a contract phone that I pay without a fail every month, and I get free minutes which are going to lapse unused on the last day of the month, which they will refuse to re-imburse, because currently I am unable to use them. I would like to cancel this contract but MTN will be glad to list me on ITC for doing that, but they more than happy to enjoy my monthly payments for the service that they not rendering to me.

I AM VERY ANNOYED AS I NEVER EXPERIENCED SUCH PROBLEM WITH VODACOM. BUT I MADE A CHOICE TO GIVE MTN A TRY AS WELL, AND THIS IS THE DISRESPECT THEY GIVE TO THE CUSTOMERS.

WHAT A SHAME OF A NETWORK.