tT
tshepiso T
1 reviews | Active since Oct 2015
25 Mar 2018, 12:10
Poor service
Last month I went to MTN in Sandton to change my debit dates from the 22 to 25 of every month because I have changed jobs and I'm no longer getting paid on the 22nd. When I went there they told me it was changed. But now it still hasn't changed because I was charged again by my bank because when mtn debited my account there was no money in it. I don't understand why MTN said they changed my debit dates whereas they didn't change them, it is so frustrating and unprofessional. They should refund me for their incompetence!!!! Or should just cancel my contract with them easy as that!!!!
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Replies (5)
MTN South Africa's replyOfficial
25 Mar 2018, 13:26Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the debit date changed was done from the 22nd to th4e 25th on the 28 of February.
At the time when you requested for the date changed the debit was already sent to the bank and could not be stopped from our side, in future for any bank / date change this need to be requested before the 18th of every month.
The debit was requested for the 22nd due to the late change on the account.
If the debit order returned un-paid you need to make a cash payment.
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number. A***
R478.01 + R11.40 for the un paid debit.
The debit will be requested for the next debit order on the 25-4-2018.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply25 Mar 2018, 13:26
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the debit date changed was done from the 22nd to th4e 25th on the 28 of February.
At the time when you requested for the date changed the debit was already sent to the bank and could not be stopped from our side, in future for any bank / date change this need to be requested before the 18th of every month.
The debit was requested for the 22nd due to the late change on the account.
If the debit order returned un-paid you need to make a cash payment.
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number. A***
R478.01 + R11.40 for the un paid debit.
The debit will be requested for the next debit order on the 25-4-2018.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
tT
tshepiso T's updateReviewer Update
26 Mar 2018, 13:47Why wasn't I told about that the cutoff date is the 18th of every month? Because they said it was changed, so I thought everything was OK. Kindly note that I need to change from debit orders and make payments every month.
tT
tshepiso T's update26 Mar 2018, 13:47
Reviewer Update
Why wasn't I told about that the cutoff date is the 18th of every month? Because they said it was changed, so I thought everything was OK. Kindly note that I need to change from debit orders and make payments every month.
tT
tshepiso T's updateReviewer Update
17 Apr 2018, 07:02Why wasn't I told about that the cutoff date is the 18th of every month? Because they said it was changed, so I thought everything was OK. Kindly note that I need to change from debit orders and make payments every month.
tT
tshepiso T's update17 Apr 2018, 07:02
Reviewer Update
Why wasn't I told about that the cutoff date is the 18th of every month? Because they said it was changed, so I thought everything was OK. Kindly note that I need to change from debit orders and make payments every month.
tT
tshepiso T's updateReviewer Update
17 Apr 2018, 07:02Why wasn't I told about that the cutoff date is the 18th of every month? Because they said it was changed, so I thought everything was OK. Kindly note that I need to change from debit orders and make payments every month.
tT
tshepiso T's update17 Apr 2018, 07:02
Reviewer Update
Why wasn't I told about that the cutoff date is the 18th of every month? Because they said it was changed, so I thought everything was OK. Kindly note that I need to change from debit orders and make payments every month.
tT
tshepiso T's updateReviewer Update
20 Apr 2018, 13:34I went to MTN store again today the debit order reflected the 25 but I am still debited on the 22nd why is that.
Here is my reference number for the case ********** 51.
This is really frustrating and very unprofessional!!!!!
tT
tshepiso T's update20 Apr 2018, 13:34
Reviewer Update
I went to MTN store again today the debit order reflected the 25 but I am still debited on the 22nd why is that.
Here is my reference number for the case ********** 51.
This is really frustrating and very unprofessional!!!!!