POOR SERVICE
It is quite sad that one has to resort to these platforms to get assistance especially when it involves a multi billion rand company
I lodged a complaint with the Ombudsman for short term insurance in February 2017 which was eventually resolved in November 2017, fortunately in my favour. We are now in March 2018 and my claim has still not been settled. Trying to get assistance from the insurance department is like watching paint dry. This new service provider to MTN is worse than the previous provider
Can somebody who actually knows what they are doing assist me??
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Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
20 Mar 2018, 23:02Thank you for your post.
We sincere apologized for any inconvenience incurred.
We do not pick up that you have insurance services added on this line. The account was not billed for insurance fees.
We have requested from the Ombudsman to give us more details .
The request was sent as well to Pinnacle insurance to contact you for further assistance.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply20 Mar 2018, 23:02
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We do not pick up that you have insurance services added on this line. The account was not billed for insurance fees.
We have requested from the Ombudsman to give us more details .
The request was sent as well to Pinnacle insurance to contact you for further assistance.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
's updateReviewer Update
21 Mar 2018, 17:05Hi Alice
Thank you for your response
I will await a response from Pinnacle
Regards
Trivesh
's update21 Mar 2018, 17:05
Reviewer Update
Hi Alice
Thank you for your response
I will await a response from Pinnacle
Regards
Trivesh
's updateReviewer Update
28 Mar 2018, 15:29Hi Alice
Please note that a lady, sorry but for the life of me cannot recall her name, called me on the 22nd of March and she advised that I will be refunded for the premiums that were incorrectly paid however the main concern of mine is the settlement of the claim, which has not been resolved nor has anyone contacted me specifically for this
Regards
Trivesh
's update28 Mar 2018, 15:29
Reviewer Update
Hi Alice
Please note that a lady, sorry but for the life of me cannot recall her name, called me on the 22nd of March and she advised that I will be refunded for the premiums that were incorrectly paid however the main concern of mine is the settlement of the claim, which has not been resolved nor has anyone contacted me specifically for this
Regards
Trivesh