Poor Service

I bought 300 megabyte data for R 85 on Monday afternoon. I hardly used that data on Tuesday and later I realised that all of it was depleted. I called Mtn contact centre to get explanation on where it disappeared to. A query was logged at 20h58. Today at 12h25 I got an sms confirming that it was resolved, not stating how. Called call centre and spoke to Lerato who advised me that it is back office who call clients and explain how a query was resolved not contact centre, and she also mentioned that I should have been advised to call technical dept when I logged a query. She referred me to call 1555. I called 1555 and was also advised that they only deal with Internet connection queries, not my kind of query and was sent back to contact centre. I spoke to Boniswa and initially asked her if she could get a supervisor for me. She asked to do security check first and later was reluctant to get me a supervisor on the line. She kept me on hold, why I dont know, and while I was holding she reopened the query and came back on the line to say your query is ongoing. Annoyed, I told her that I just got an sms saying that it was reopened while I was on hold and that I have an sms confirming that it was closed. I had to shout at her for her to get me her supervisor on the phone.

He came (Supervisor-Sydney Mangena) and told me that the resolution was that I was billed accordingly. He promised to send me an itemised billing of which i am still waiting for. I am not happy with the way queries get handled at Mtn. It is annoying. I cannot wait for my contract to come to an end and move this line to prepaid too. I dont regret cancelling the contract on my other number and migrating it to prepaid. I can stomach the nonsense on prepaid, not while I am on contract paying.

Very annoyed