BG
Brandon G
1 reviews | Active since Feb 2018
15 Feb 2018, 20:01
Poor service
I have been a loyal customer to MTN with the same number in use for the past 15 years. I always tried to pay my bill on time as this line is used for businesses calls. sometimes, I have to admit, I paid late and my line will be duly suspended! After calling the customer care I will make payment plan to get the bill up to date! My line would have been restricted after 30 days if I had an amount overdue. However since January 2017 my line has been open and running with no issues. Not once did anybody contact me regarding overdue funds. On Tuesday I received a statement that I owe an amount of 3000 rands and my account was handed over to legal and my line was suspended! Upon inspection from the invoices legal department has given me it was discovered the monthly payments were falling short, which I do not dispute. As a loyal customer of 15 years I am definitely going to get this account up to date but to be treated as a ******** is not fair! Legal hasn't phoned me as yet, just giving me blunt messages that I have to pay R1,500.00 for them to lift the suspension! I can only afford R600.00 a fortnight. In the past my line was suspended if my account was in arrears in a month. Why was I allowed unknowingly to use the line when I owed a balance? I have been a loyal payer from inception of this MTN contract in my defense I thought I was up to date! Please lift my line so I can conduct business again and the first payment will be made on Sunday at gateway and every fortnight after that! Please check your records and verify that I have been a loyal paying customer for over 15 years. To be treated like this is cruel!
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Replies (3)
MTN South Africa's replyOfficial
16 Feb 2018, 09:13Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised due to the late payment/ arrears on the account the system will suspend your line. The line was opened due to payment arrangements done on the account.
Due to the account on cash method you have 21 days from the invoice date to make the payment. Your invoice date is 10th of every month.
The account is paid short. The account is handed to the pre-legal team.
The system is set up if payments is not received the line will be suspended.
The account balance is R 3,273.88, your payment profile is not in a good condition.
We have contacted the legal department and they require the payment for R1500.00 before the line can be lifted.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply16 Feb 2018, 09:13
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised due to the late payment/ arrears on the account the system will suspend your line. The line was opened due to payment arrangements done on the account.
Due to the account on cash method you have 21 days from the invoice date to make the payment. Your invoice date is 10th of every month.
The account is paid short. The account is handed to the pre-legal team.
The system is set up if payments is not received the line will be suspended.
The account balance is R 3,273.88, your payment profile is not in a good condition.
We have contacted the legal department and they require the payment for R1500.00 before the line can be lifted.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
BG
Brandon G's updateReviewer Update
16 Feb 2018, 10:20Good Day Alicia
I'm not running away. I am going to make payment tomorrow of R700. I will make the other payment of R700 in exactly a fortnight. Why did it take so many months for your system to cut the line if I was paying short since last year. Like I said I don't dispute the balance I owe. I will pay. Mtn is also partially at fault as they should have called me sooner or cut my line after 30 days over due. Why wait till its so high. In the past it would cut after 30 days. I'm pleading with you to at least allow incoming calls till I sort out the arrears. I'm not asking for outgoing calls. Please understand I'm losing business. Without my business I can't pay you or anyone else.
BG
Brandon G's update16 Feb 2018, 10:20
Reviewer Update
Good Day Alicia
I'm not running away. I am going to make payment tomorrow of R700. I will make the other payment of R700 in exactly a fortnight. Why did it take so many months for your system to cut the line if I was paying short since last year. Like I said I don't dispute the balance I owe. I will pay. Mtn is also partially at fault as they should have called me sooner or cut my line after 30 days over due. Why wait till its so high. In the past it would cut after 30 days. I'm pleading with you to at least allow incoming calls till I sort out the arrears. I'm not asking for outgoing calls. Please understand I'm losing business. Without my business I can't pay you or anyone else.
BG
Brandon G's updateReviewer Update
08 Mar 2018, 06:00Good day Alice.
As requested an amount of R1500 has been made and was received by mtn.
BG
Brandon G's update08 Mar 2018, 06:00
Reviewer Update
Good day Alice.
As requested an amount of R1500 has been made and was received by mtn.