MP
Mandy P
1 reviews | Active since Feb 2018
07 Feb 2018, 17:19
Poor service
App**** for and was approved for a laptop contract 3 weeks ago, still no laptop and the staff at Springs mall have no idea when they will get stock, don't keep you updated, pretty much not bothered
Helpful (0)
Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
08 Feb 2018, 09:20Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to springs mall Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply08 Feb 2018, 09:20
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to springs mall Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,
MP
Mandy P's updateReviewer Update
08 Feb 2018, 09:49Oh dear, if I have to wait for MTN Springs Mall to reply I will probably be retired by the time I get a response, nevermind my laptop...?
MP
Mandy P's update08 Feb 2018, 09:49
Reviewer Update
Oh dear, if I have to wait for MTN Springs Mall to reply I will probably be retired by the time I get a response, nevermind my laptop...?
MP
Mandy P's updateReviewer Update
08 Feb 2018, 15:08Interesting, still no response. ..
MP
Mandy P's update08 Feb 2018, 15:08
Reviewer Update
Interesting, still no response. ..
MP
Mandy P's updateReviewer Update
10 Feb 2018, 15:33Still waiting for a call or any kind of feedback from MTN, obviously our loyalty to the brand is meaningless, 20 years and 5 contracts, we are a drop in the ocean of clients, no need to take care of one client when you have millions of them hey...must be nice to be in a position where poor client service can't affect you!
MP
Mandy P's update10 Feb 2018, 15:33
Reviewer Update
Still waiting for a call or any kind of feedback from MTN, obviously our loyalty to the brand is meaningless, 20 years and 5 contracts, we are a drop in the ocean of clients, no need to take care of one client when you have millions of them hey...must be nice to be in a position where poor client service can't affect you!