Poor Service
To whom it may concern,
I cannot seem to upgrade my MTN Contract as I seem to have an A & C Account (Whatever that means) but both according to the people at two diffrent MTN Stores that I have been to, say that the account has been closed & suspended, which is news to me as I have had this Cell number account for many years which has been paid up to date and which is working 100%.
I approached MTN in East Rand Mall on Saturday the 03rd February 2018, to be told that I could upgarde but then after checking their System again I could not upgrade because of the "Issue" as mentioned above. I was further told by them that they would escalate this matter which could be a "System Issue" and I would receive a reply within 2 to 48 Hours but I'm still waiting. I cannot even get hold of MTN East Rand Mall telephonically to find out how far progress is on this matter.
I find this totally unacceptable client Service and would appreciate some positive feedback from someone Senior at MTN.
Regards
Clinton
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
07 Feb 2018, 11:03Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply07 Feb 2018, 11:03
Official
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
's updateReviewer Update
07 Feb 2018, 15:11Hi Kabelo,
Thanks for reply below
Afrer me making numerous calls to MYN, I cannot upgarde now due to my Credit Limit being R 1 165.00 on my account. When i requerst to have it increased as I want tu upgrade ny contract, I get told that I cannot do this until the end of February 2018, as this was alraedy increased in August 2017 by who knows who, as I certainly did not increase it.
In all over 20 Years I have had a contract with MTN, I have never had to deal with any nonsense such as a "Credit Limit" on my contract and MTN are making it very difficult to retain long standing clients with this approch.
How can I urgently get this limit increased so that i can update my contracy accordingly.
Account Number is C ********** linked to Cell Number **********
I now await your urgent feedback.
Reagrds
Clinton
's update07 Feb 2018, 15:11
Reviewer Update
Hi Kabelo,
Thanks for reply below
Afrer me making numerous calls to MYN, I cannot upgarde now due to my Credit Limit being R 1 165.00 on my account. When i requerst to have it increased as I want tu upgrade ny contract, I get told that I cannot do this until the end of February 2018, as this was alraedy increased in August 2017 by who knows who, as I certainly did not increase it.
In all over 20 Years I have had a contract with MTN, I have never had to deal with any nonsense such as a "Credit Limit" on my contract and MTN are making it very difficult to retain long standing clients with this approch.
How can I urgently get this limit increased so that i can update my contracy accordingly.
Account Number is C ********** linked to Cell Number **********
I now await your urgent feedback.
Reagrds
Clinton
's updateReviewer Update
07 Feb 2018, 15:13Hi Kabelo, Thanks for reply below After me making numerous calls to MTN, I cannot upgrade now due to my Credit Limit being R 1 165.00 on my account. When I requested to have it increased as I want to upgrade on my contract, I get told that I cannot do this until the end of February 2018, as this was already increased in August 2017 by who knows who, as I certainly did not increase it. In all the 20 Years or more that I have had a contract with MTN, I have never had to deal with any nonsense such as a "Credit Limit" on my contract and MTN are making it very difficult to retain long standing clients with this approach. How can I urgently get this limit increased so that i can update my contract accordingly. Account Number is C ********** linked to Cell Number ********** I now await your urgent feedback. Regards Clinton
's update07 Feb 2018, 15:13
Reviewer Update
Hi Kabelo, Thanks for reply below After me making numerous calls to MTN, I cannot upgrade now due to my Credit Limit being R 1 165.00 on my account. When I requested to have it increased as I want to upgrade on my contract, I get told that I cannot do this until the end of February 2018, as this was already increased in August 2017 by who knows who, as I certainly did not increase it. In all the 20 Years or more that I have had a contract with MTN, I have never had to deal with any nonsense such as a "Credit Limit" on my contract and MTN are making it very difficult to retain long standing clients with this approach. How can I urgently get this limit increased so that i can update my contract accordingly. Account Number is C ********** linked to Cell Number ********** I now await your urgent feedback. Regards Clinton