Poor service

Another 5 days and no response!!!!!!<br> <br> Poor signal level and latency problem reported over a month long period. The closest tower is 452 meter from my house and in direct line of sight. The tower name U6656 - Old Apostolic Eastvale. Reporting the problem to your help desk does not help and zero feedback. The standard reply is \you will have to take my word\". I am now at the end of the line with MTN. <br> <br> Thank you for your post.<br> <br> We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. <br> <br> The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.<br> <br> We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.<br> <br> warm regards<br> mike<br> REQ:*** <br> "