EL
Esmeralda L
1 reviews | Active since Dec 2017
22 Dec 2017, 17:30
Poor service
An ac c ident occurred which caused my screen to brake. I phoned 1555 and was told that I should take it to nearest branch to have it fixed as it is still under warranty, I only have the phone since May 2017. At the Vaal Mall branch I was told that P9lite do not get warranty and free screen replacements. This is a concern for me as I am sure I was told that I get 2 free screen replacements when I upgraded.
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
26 Dec 2017, 20:19Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to Vaal Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply26 Dec 2017, 20:19
Official
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to Vaal Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,
EL
Esmeralda L's updateReviewer Update
02 Jan 2018, 17:51Good day, I went to weFix in vaal mall today and paid cash for a new screen. On their system it also showed that the phone is still under warranty, but I could not wait any longer for a reply. Will you now pay my money back?
EL
Esmeralda L's update02 Jan 2018, 17:51
Reviewer Update
Good day, I went to weFix in vaal mall today and paid cash for a new screen. On their system it also showed that the phone is still under warranty, but I could not wait any longer for a reply. Will you now pay my money back?