EL
Eunice L
1 reviews | Active since Dec 2017
11 Dec 2017, 15:39
Poor Service
i'm very disappointed in mtn after the past 14 years i had a contract with them. i've been calling mtn since end of October requesting them to migrate my contract number to prepaid, i'm still struggling to get my number activated on prepaid . i've been send from pillar to post without any help, i will never advice anyone to take out a contract with mtn. Mtn service is disgusting.
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Replies (4)
MTN South Africa's replyOfficial
12 Dec 2017, 13:53Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly note the contract has been cancelled , we also note that you requested prepaid migration. As per our legal team number has been reconnected on Pay as you go please RICA the sim card and advise if still having issues.
Our sincere apologies for frustration caused.
Regards
Kagiso Monyatsi
Complaints Management Team
Best regards,
MTN South Africa's reply12 Dec 2017, 13:53
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly note the contract has been cancelled , we also note that you requested prepaid migration. As per our legal team number has been reconnected on Pay as you go please RICA the sim card and advise if still having issues.
Our sincere apologies for frustration caused.
Regards
Kagiso Monyatsi
Complaints Management Team
Best regards,
EL
Eunice L's updateReviewer Update
13 Dec 2017, 11:30Good Day i went to mtn today the lady who assisted me told me that the system shows that the number ********** 143 is cancelled on contract and it's active on prepaid but when she tries to rica and do sim swap it shows the number is a contract number. my simcard is still not active .
EL
Eunice L's update13 Dec 2017, 11:30
Reviewer Update
Good Day i went to mtn today the lady who assisted me told me that the system shows that the number ********** 143 is cancelled on contract and it's active on prepaid but when she tries to rica and do sim swap it shows the number is a contract number. my simcard is still not active .
EL
Eunice L's updateReviewer Update
13 Dec 2017, 11:30Good Day i went to mtn today the lady who assisted me told me that the system shows that the number *** is cancelled on contract and it's active on prepaid but when she tries to rica and do sim swap it shows the number is a contract number. my simcard is still not active .
EL
Eunice L's update13 Dec 2017, 11:30
Reviewer Update
Good Day i went to mtn today the lady who assisted me told me that the system shows that the number *** is cancelled on contract and it's active on prepaid but when she tries to rica and do sim swap it shows the number is a contract number. my simcard is still not active .
EL
Eunice L's updateReviewer Update
16 Jan 2018, 11:18Two months has passed and i'm still sitting with the same problem. when i call 173 I'm told my number is on hybrid. That's what they call "excellent customer service" at MTN. I'm really disappointed in Mtn.
EL
Eunice L's update16 Jan 2018, 11:18
Reviewer Update
Two months has passed and i'm still sitting with the same problem. when i call 173 I'm told my number is on hybrid. That's what they call "excellent customer service" at MTN. I'm really disappointed in Mtn.