SB
Simone B
1 reviews | Active since Nov 2014
03 Dec 2017, 14:59
POOR SERVICE
I app**** for a data contract a week ago tomorrow. After 3 days of no feedback I called to follow up. The consultant was extremely unhelpful and could not tell me when I would receive feedback. I dont know why I bother. Ive been a loyal customer for 10 years and im disapponted time and time again by the lack of good service. MTN is a network disgrace. Im sure any network is better than MTN.
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Replies (2)
MTN South Africa's replyOfficial
04 Dec 2017, 17:53Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
Kindly be advised that we have checked the status of your application and picked up that its been processing and awaiting to be approved by our vetting department.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply04 Dec 2017, 17:53
Official
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
Kindly be advised that we have checked the status of your application and picked up that its been processing and awaiting to be approved by our vetting department.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
SB
Simone B's updateReviewer Update
05 Dec 2017, 07:53Your service is seriously lacking. After several phone calls and a week later, im asked to submit outstanding documents. MTN should have contacted me to inform me of the ouststanding documents timeously, not make me follow up several times without any progress. You want new customers, but you cant even service your old customers efficiently. Terrible service and unnecessary delay !
SB
Simone B's update05 Dec 2017, 07:53
Reviewer Update
Your service is seriously lacking. After several phone calls and a week later, im asked to submit outstanding documents. MTN should have contacted me to inform me of the ouststanding documents timeously, not make me follow up several times without any progress. You want new customers, but you cant even service your old customers efficiently. Terrible service and unnecessary delay !