Poor service!!
My internet connection has been down for 2 days now on all my lines. I phoned the call centre about 100 times and no one can help me fix this!!! According to them there is nothing wrong on their side. No one can help me!
This is really unacceptable! I need my lines to do work! If I don't work I don't get paid and thanks to MTN I lost 2 days of work!!
I am not happy!!!!
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MTN South Africa's replyOfficial
03 Dec 2017, 20:51Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly be advised that the internet service have been activated on your number please try connecting it should work accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply03 Dec 2017, 20:51
Official
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly be advised that the internet service have been activated on your number please try connecting it should work accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,