Poor Service
Firstly the customer service at MTN is pathetic. The call centre does not have options to speak to an operator and the operators just end the call without sorting the matter out. I have tried to end my contract at MTN and had followed all their useless rules and still a month later my contract has still not ended because their retentions department is incomponent and have a back log. Due to this I will have to pay an extra month because they can not do their jobs. I am extremely frustrated and disappointed in the service and treatment of their customers. This is unacceptable.
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MTN South Africa's replyOfficial
25 Oct 2017, 19:22Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
According to our records your contract has been cancelled and migrated to Prepaid. Hope this resolves this matter.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply25 Oct 2017, 19:22
Official
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
According to our records your contract has been cancelled and migrated to Prepaid. Hope this resolves this matter.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
's updateReviewer Update
26 Oct 2017, 09:16Hi.
Thank you for the response; however, the contract has not migrated to Prepaid as yet. Can this be sorted as soon as possible. This is truly unacceptable and the worst experience I have had with a service delivery company.
's update26 Oct 2017, 09:16
Reviewer Update
Hi.
Thank you for the response; however, the contract has not migrated to Prepaid as yet. Can this be sorted as soon as possible. This is truly unacceptable and the worst experience I have had with a service delivery company.