GH
Gordon H
1 reviews | Active since Apr 2012
21 Oct 2017, 16:13
Poor service
I have phoned on three occasions to cancel my data card only to be kept hanging on the line for over 20 minutes per call. The local MTN branch says they cannot assist me I then sent a email to customer care on customercare ********** They rep**** with a list of requirements to complete which we did.
One week later no reply from MTN and today I went to the MTN branch to check if the account was closed and they said nothing as yet
One cannot hold on for 20 mins or more at a time to cancel a contract
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MTN South Africa's replyOfficial
23 Oct 2017, 10:29Dear Gordon,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
As per our conversation kindly note the contract has been cancelled and the number has been deactivated from the network.
A confirmation of the request has been sent to Erika via email.
I trust the above is in order, we hope to have another opportunity to serve in you in the future.
Yours in service,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply23 Oct 2017, 10:29
Official
Dear Gordon,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
As per our conversation kindly note the contract has been cancelled and the number has been deactivated from the network.
A confirmation of the request has been sent to Erika via email.
I trust the above is in order, we hope to have another opportunity to serve in you in the future.
Yours in service,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,