MN
Michelle N
1 reviews | Active since Oct 2017
05 Oct 2017, 20:24
Poor Service
My husband took out a one2one contract. First we had an issue with the contract being registered after we were called with the offer. This took two months to resolve. Eventually two weeks ago he was notified that the sim will be swopped to MTN n this would take 5 to 12 hours. Five days later the Rica process is still pending. There was confirmation via sms that the contract was effectively active. Which means now we will be paying for a contract that I cannot access, I am unable to access any of the convenient apps I have on my fone as my fone is worthless without the sim card being active. Poor service was the key reason I swooped to my previous network and never had an issue in 3.5 years. I am now compelled to a 24 month contract with the worst service provider on the planet.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
18 Oct 2017, 09:22Dear Michelle,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Kindly note we can confirm that the *** has been successfully Rica'd and all services are available an currently active on the network.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply18 Oct 2017, 09:22
Official
Dear Michelle,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Kindly note we can confirm that the *** has been successfully Rica'd and all services are available an currently active on the network.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,