Poor service
Good day
I paid my account up to date but still it doesnt show on your system
I paid at a store. This really is very unprofessional. Now i cant complete my upgrade because your system takes so long to update.
I paid in store so i really rhink it should show immediately.
NOT HAPPY. Please sort out your unprofessional service!
Rochelle Van der Merwe ********** 104088
Helpful (0)
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Replies (1)
MTN South Africa's replyOfficial
04 Oct 2017, 18:36Dear Valued Customer,
We acknowledge the receipt of your complaint and We apologize for the service lapse.
We have evaluated your account, picked up that the payment you made reflected on the system and upgrade was processed.
We would like to assure you that we are actively working to improve our service levels.
regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply04 Oct 2017, 18:36
Official
Dear Valued Customer,
We acknowledge the receipt of your complaint and We apologize for the service lapse.
We have evaluated your account, picked up that the payment you made reflected on the system and upgrade was processed.
We would like to assure you that we are actively working to improve our service levels.
regards
Mike Ramaboka
Complaints Management Team
Best regards,