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nikette S
1 reviews | Active since Sept 2017
20 Sept 2017, 15:00
poor service
good day. I have been trying to get hold of the retention department for days now and if I am not met by a rude call agent when trying to get through to any one my phone call gets ignored and rings for 20min if not more before getting cut off.
this is one of the resins why I am cancelling my contract coz customer service stinks
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MTN South Africa's replyOfficial
21 Sept 2017, 09:51Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time online for cell ***.
The contract expire date :5-10-2017.
The contract cancellation request was set up for the 22-10-2017 .
As per the Customer reference ***3 the 30 days notification was requested 4/9/2017.
The cancellation department has rectified the term date now to the 5-10-2017. The last debit order will be for October 2017 for this line .
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply21 Sept 2017, 09:51
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time online for cell ***.
The contract expire date :5-10-2017.
The contract cancellation request was set up for the 22-10-2017 .
As per the Customer reference ***3 the 30 days notification was requested 4/9/2017.
The cancellation department has rectified the term date now to the 5-10-2017. The last debit order will be for October 2017 for this line .
Kind Regards,
Alice van der Merwe
Best regards,