FN
FUNDISIWE N
1 reviews | Active since Aug 2015
18 Aug 2017, 09:53
POOR SERVICE
I TOOK A PACKAGE THAT INCLUDES MINUTES, DATA BUNDLES AND SMS'S. EVER SINCE I TOOK THE PACKAGE I HAVE NEVER RECEIVED THE SMS'S. I PHONED THE 808 NUMBER AND THEY TOLD ME TO GO TO ANY MTN STORE. I THEN WENT TO MY NEAREST MTN STORE THEY TOLD ME THAT THEY CAN'T HELP ME, I NEED TO GO TO THE STORE WHERE I TOOK THE PHONE. THE STORE THAT I TOOK THE PHONE AT IS FAR, SO I CHECKED MY CPD AND I SAW SHANE NAIDOO'S EMAIL ADDRESS THEN I SENT AN EMAIL TO HIM ON THE 08th AUGUST 2017, UNTIL TODAY I HAVEN'T RECEIVED A RESPONSE FROM HIM.
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Replies (2)
MTN South Africa's replyOfficial
19 Aug 2017, 20:59Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the SMS 100 service has been loaded on the account.
You will receive the SMS allocations from the next billing allocated date.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply19 Aug 2017, 20:59
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the SMS 100 service has been loaded on the account.
You will receive the SMS allocations from the next billing allocated date.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's replyOfficial
19 Aug 2017, 21:03The account will be credited for the SMS discount not received from the activation date.
Best regards,
MTN South Africa's reply19 Aug 2017, 21:03
Official
The account will be credited for the SMS discount not received from the activation date.
Best regards,