JW
Jan W
1 reviews | Active since Jan 2016
25 Jan 2016, 10:59
Poor service
I have a business contract with mtn. Since I took the contract they said it will be filled up with airtime and data at the 13 th of each month. I wanted to change it to the first day of every month when payment is dew. But mtn said it cant be done. Now without any notifications all services is held up until the end of the month because they want to change it to the first, all 3 phones cant be used and payments is up to date, i have reporte a few times to their shop in Tzaneen and still no responce
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
27 Jan 2016, 11:09Hello Jan007,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply27 Jan 2016, 11:09
Official
Hello Jan007,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,