LN
Lethukuthula N
1 reviews | Active since Jan 2016
12 Jan 2016, 13:44
Poor service
I Have a MTN a package of 2 Samsung devices [S4 mini &
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Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
14 Jan 2016, 11:42Hello nlethukuthula@,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note your handset is still with our repair centre department, kindly be advised of a service fee of R330.00 due to be payable. These charges are applicable when the Customer has instructed MTN to assess the Device, which by necessity requires certain services to be performed by MTN for the purposes of assessing the fault/damage in order to validate warranty or provide you with a quotation for the costs of repairs to the device.
As per our telephonic conversation, Banking details have been forwarded to your number via a text message.
We would like to assure you that we are actively working to improve our service levels.
Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note your handset is still with our repair centre department, kindly be advised of a service fee of R330.00 due to be payable. These charges are applicable when the Customer has instructed MTN to assess the Device, which by necessity requires certain services to be performed by MTN for the purposes of assessing the fault/damage in order to validate warranty or provide you with a quotation for the costs of repairs to the device.
As per our telephonic conversation, Banking details have been forwarded to your number via a text message.
We would like to assure you that we are actively working to improve our service levels.
Regards
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply14 Jan 2016, 11:42
Official
Hello nlethukuthula@,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note your handset is still with our repair centre department, kindly be advised of a service fee of R330.00 due to be payable. These charges are applicable when the Customer has instructed MTN to assess the Device, which by necessity requires certain services to be performed by MTN for the purposes of assessing the fault/damage in order to validate warranty or provide you with a quotation for the costs of repairs to the device.
As per our telephonic conversation, Banking details have been forwarded to your number via a text message.
We would like to assure you that we are actively working to improve our service levels.
Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note your handset is still with our repair centre department, kindly be advised of a service fee of R330.00 due to be payable. These charges are applicable when the Customer has instructed MTN to assess the Device, which by necessity requires certain services to be performed by MTN for the purposes of assessing the fault/damage in order to validate warranty or provide you with a quotation for the costs of repairs to the device.
As per our telephonic conversation, Banking details have been forwarded to your number via a text message.
We would like to assure you that we are actively working to improve our service levels.
Regards
Zukiswa
REQ:***
Best regards,