TM
Tlhonepo M
1 reviews | Active since May 2013
05 Jan 2016, 09:17
Poor Service
I upgraded my cellular phone contract with MTN through their call centre in November 2015 to a Sony Xperia M5. The deal included free 30 gig of data, however the data was never loaded. I have been calling the MTN call centre for weeks now and the response that I always get is that an email will be send to the person who is supposed to load the data but nothing happens. <br> <br> MTN is there really 30 gig free data or was it just false adverting??????
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Replies (1)
MTN South Africa's replyOfficial
07 Jan 2016, 17:58Hello Tlhonepo,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have requested for the 30GB FREE LTE Data Bundle to be loaded.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have requested for the 30GB FREE LTE Data Bundle to be loaded.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply07 Jan 2016, 17:58
Official
Hello Tlhonepo,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have requested for the 30GB FREE LTE Data Bundle to be loaded.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have requested for the 30GB FREE LTE Data Bundle to be loaded.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,