aK
angelinah K
1 reviews | Active since Aug 2015
04 Jan 2016, 15:30
Poor service
Hey I've upgraded on the 01/11/15 and took another new phone on the 2/11/15 to my surprise instead of getting our provisioned data on the 21 on both phone we didnt,I've called Mtn808 taken to pillar to post given request no:*** nothing happed.21 dec same thing no data request no:*** as in today the 04/01/16 I went to Mtn shop nobody seem to understand the problem request no:605068,can someone do something because I'm paying my account every month
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MTN South Africa's replyOfficial
06 Jan 2016, 15:57Hello DP27HRGP,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note the matter has been escalated to our provisioning department to look into the matter REQ:***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note the matter has been escalated to our provisioning department to look into the matter REQ:***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply06 Jan 2016, 15:57
Official
Hello DP27HRGP,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note the matter has been escalated to our provisioning department to look into the matter REQ:***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note the matter has been escalated to our provisioning department to look into the matter REQ:***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,