FV
Francois V
1 reviews | Active since Dec 2015
14 Dec 2015, 12:30
poor service
I tried going on to the Internet this morning just to find out that my line was suspended.<br> <br> After a waiting call of 40-45 min the guy told me that I have an outstanding amount of R53.56 witch is impossible as both the contracts are top ups and I even pay more as what I am supposed to pay!!<br> <br> I asked the guy what is that amount for his precise words were \I don't know"I then asked him to check the bill. he cutted the line!<br> <br> guess what MTN I will not pay that outstanding amount!!"""
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MTN South Africa's replyOfficial
20 Dec 2015, 19:56Hello Woepsvivier,
Thank you for your post
We are terribly sorry for the inconveniences that you have experienced as a result of this.
The suspension has been lifted. As per the telephone conversation, I have sent you the email explaining why you owed the R53.56.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
Ref#: ***
Thank you for your post
We are terribly sorry for the inconveniences that you have experienced as a result of this.
The suspension has been lifted. As per the telephone conversation, I have sent you the email explaining why you owed the R53.56.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
Ref#: ***
Best regards,
MTN South Africa's reply20 Dec 2015, 19:56
Official
Hello Woepsvivier,
Thank you for your post
We are terribly sorry for the inconveniences that you have experienced as a result of this.
The suspension has been lifted. As per the telephone conversation, I have sent you the email explaining why you owed the R53.56.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
Ref#: ***
Thank you for your post
We are terribly sorry for the inconveniences that you have experienced as a result of this.
The suspension has been lifted. As per the telephone conversation, I have sent you the email explaining why you owed the R53.56.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
Ref#: ***
Best regards,