PS
Pholosho S
1 reviews | Active since Jun 2015
14 Dec 2015, 12:06
Poor service
I am changing to cell c. I cant do a sim swap. I cannot call 173 on my cellphone. What's wrong with mtn. I have to now give my numbers to all my contacts. I don't keep a to record on a book or Google. I hate MTN. I have ben using MTN since my first phone. That's more than 17 years. How can they do this. **** mtn.
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Replies (1)
MTN South Africa's replyOfficial
17 Dec 2015, 16:27Hello Bizza364,
We are truly sorry for the inconvenience caused and for the breakdown in service.
We have now escalated the matter directly to the management team within our Prepaid Department and requested that they contact you directly to assist with the SIM swap.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
We have now escalated the matter directly to the management team within our Prepaid Department and requested that they contact you directly to assist with the SIM swap.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply17 Dec 2015, 16:27
Official
Hello Bizza364,
We are truly sorry for the inconvenience caused and for the breakdown in service.
We have now escalated the matter directly to the management team within our Prepaid Department and requested that they contact you directly to assist with the SIM swap.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
We have now escalated the matter directly to the management team within our Prepaid Department and requested that they contact you directly to assist with the SIM swap.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,