SS
Sibusiso S

1 reviews | Active since Dec 2015

13 Dec 2015, 11:50

Poor Service

I eventually so far had to buy 3 different prepaid LTE simcards to do a simswap. Selfservice simswap is unavailable, 2 of these simcards have outgoing calls barred without my doing that. Cancelling the barring is ineffective I cant call 173 from these simcards. I had to load airtime on the oher simcard to make calls to family. Since yesterday morning 8am I have not been helped I spoke to 3 different so called \service champions"they could not cancelling fhe barring nor help me with a simswap due network problems which is common with MTN but today it is unbearable I have been holding for over 10 minutes each ttime and eventually gave up and hung up.<br> I have reached a point of porting my number straight to Vodacom. I dont care about the freebies I will losing. Excellent service and network is much better than freebies coupled with terrible service and terrible network."""

0
Replies (1)
MTN South Africa
MTN South Africa's reply17 Dec 2015, 15:55
Official
Hello Sicelile,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.

Kindly be advised that the matter has been escalated to the Prepaid management team for urgent attention and to contact you back with feedback.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
REQ:***

Best regards,