Poor service

I have ordered a 5G router from MTN on the 28th of March and upon delivery, DSV couriers requested my ID documents.

Now when I app****, I spoke to a consultant that took my money, I explained to her that I do not have my ID as it was ******.

I explained to her that i do have my passport and she confimered that this will work. Now I cannot receive my router because DSV will deliver without a ID document.

I have requested that we cant change my account to receive my router with my passport as proof, and now i have been told i have to wait another week before anything will get processed.

I am rather disappointed and frustrated with the poor service and difficulty in delivering a product that I have paid for.

I feel that the sales people are incompitant and just want your monet and dont care about the customers needs.