POOR SERVICE

Message: Good day I would like to speak to a manager with regards to the poor service and employee incompetence received,in an attempt to upgrade my contract. Im at the point where Im seriously considering the cancelation of my contract after being with mtn for more than 10 years!!! MTN has responded in the meantime saying that my complaint has been escalated. No one has phoned me as yet. Im in the process of upgrading, I cant get the phone I want because I have to wait for a watch that is aparently out of stock an no-one can tell me when they will receive stock. If I wish to cancel my contract due to bad service I need to pay to cancel it. WHY??