1 reviews | Active since Jul 2013
POOR SERVICE
I think I need to escalate my issue to a higher authority because clearly no one is professional enough to give proper service or to actually help the customer determine the problem. A simple sim swap was all i wanted because my phone was ******. Apparently on Friday when i took the time to go to the store was a complete waste of my time. I was under the impression all weekend that my sim swap was completed and that i has to wait for 24 hours for it to be resolved. Turns out, after calling MTN on four occasions over the weekend, no one could even tell me that the SIM SWAP failed. For all i know, the person who stole my phone was probably able to use my phone because of the incompetence of your staff. I expect someone to call me during the course of today to have this issue resolved or else we will have to look into getting the Office of the Consumer Protector involved.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
***:
We do pick up on the 3-12-205 you called the 808 call center @6:33 and notify them to blacklist the handset and to suspend the sim card, they request the IMEI information and you did not had this info, you have informed them you will call back. Then you called back on the 3-12-205 @7:08 and they assisted you. The handset and device has been suspended. Then you called in on the [email protected]:48:31 to un-suspend the sim card. This has been done on your request.
No sim swap has been done on this number.(***)
Cell number ***, the sim swap has been done on the 4-12-2015 and no suspension on this line. We do not pick up any notes on the account that you have called in to suspend this line.
Kind Regards,
Alice van der Merwe
***
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
***:
We do pick up on the 3-12-205 you called the 808 call center @6:33 and notify them to blacklist the handset and to suspend the sim card, they request the IMEI information and you did not had this info, you have informed them you will call back. Then you called back on the 3-12-205 @7:08 and they assisted you. The handset and device has been suspended. Then you called in on the [email protected]:48:31 to un-suspend the sim card. This has been done on your request.
No sim swap has been done on this number.(***)
Cell number ***, the sim swap has been done on the 4-12-2015 and no suspension on this line. We do not pick up any notes on the account that you have called in to suspend this line.
Kind Regards,
Alice van der Merwe
***
Best regards,