Poor service

My Husband has passed away and I have been trying for over a month to notify Mtn in order to cancel his contract. I went into the Meadowdale branch and gave them his death certificate, they emailed customer care. After two weeks I didn't hear anything. I paid his account for October. I sent 4 emails and only recieved one response saying they have sent it to their department that deals with it and that was two weeks ago. I have since sent another email and haven't heard anything from them. <br> <br> This is unacceptable. Please can someone handle this as soon as possible.