jH
jacques H
1 reviews | Active since Nov 2015
27 Nov 2015, 07:22
Poor service
06.07.2015 upgraded contract to 50 and 100 topup. (2 x numbers),they changed the 100 topup to an open billing account. I emailed MTN,PHONED THEM. NO reply from them. MTN told me yesterday that Quadrant Mobile basicly do the uprading. You do on behalf of MTN.<br> my 50 topup anytime is correct. Its the other number that they must change to a topup and not an open account. I have recorded the deal on mentioned date of contract and asked MTN 3 times that i do NOT want any exstra charges. Both must be topup.when i made this deal,the amount was supposed to be R149.99 pm. They deduct R218 pm. ????? This is ***** and breaching of contract what they do. The worst service!
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MTN South Africa's replyOfficial
27 Nov 2015, 19:49Hello jja hannekom,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please be advised that your query has been transferred to the relevant functional unit for resolution.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please be advised that your query has been transferred to the relevant functional unit for resolution.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply27 Nov 2015, 19:49
Official
Hello jja hannekom,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please be advised that your query has been transferred to the relevant functional unit for resolution.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please be advised that your query has been transferred to the relevant functional unit for resolution.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,