PB
Peter B
1 reviews | Active since Nov 2015
10 Nov 2015, 09:27
Poor service
1. Add VAT number to account. It has taken almost a month to load a VAT number to an existing account. When it will be finally added, they will not issue the October invoice with the VAT number on it.<br> 2. Response to queries. It took 5 months to respond to queries.<br> 3. Itemised billing. This request to add itemised billing has been going on for 3 months and no action.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
12 Nov 2015, 11:06Hello brinkley,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the SME AND CORPORATE CUSTOMER CARE department for assistance.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the SME AND CORPORATE CUSTOMER CARE department for assistance.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply12 Nov 2015, 11:06
Official
Hello brinkley,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the SME AND CORPORATE CUSTOMER CARE department for assistance.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the SME AND CORPORATE CUSTOMER CARE department for assistance.
Regards
Nompumelelo
REQ:***
Best regards,