iM
irvin M
1 reviews | Active since Apr 2014
08 Nov 2015, 08:27
poor service
Ive been buying airtime but all the time i check my balance its gone when u call mtn they will tell u have application open on ur phone which is lies if i hv applications open it should use my data not airtime,african lets run away from this parthetic service provider i am gng to port to another network mtn is *****nse.
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Replies (1)
MTN South Africa's replyOfficial
08 Nov 2015, 10:28Hello mokoneTi,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this.
We have noted on the system that on your Samsung Grand Neo DUOS you have multiple internet connections running. Kindly follow steps below to help reduce your data usage.
On your settings, data usage, it will show all your handset applications, applications which are your default apps and social apps that are running. select applications one by one and restrict background data of all applications you don't use every day. As for applications like e.g Operating systems, playstores those are applications which the functionality of your internet depends on therefore for such apps it is not advisable to close them.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this.
We have noted on the system that on your Samsung Grand Neo DUOS you have multiple internet connections running. Kindly follow steps below to help reduce your data usage.
On your settings, data usage, it will show all your handset applications, applications which are your default apps and social apps that are running. select applications one by one and restrict background data of all applications you don't use every day. As for applications like e.g Operating systems, playstores those are applications which the functionality of your internet depends on therefore for such apps it is not advisable to close them.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply08 Nov 2015, 10:28
Official
Hello mokoneTi,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this.
We have noted on the system that on your Samsung Grand Neo DUOS you have multiple internet connections running. Kindly follow steps below to help reduce your data usage.
On your settings, data usage, it will show all your handset applications, applications which are your default apps and social apps that are running. select applications one by one and restrict background data of all applications you don't use every day. As for applications like e.g Operating systems, playstores those are applications which the functionality of your internet depends on therefore for such apps it is not advisable to close them.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this.
We have noted on the system that on your Samsung Grand Neo DUOS you have multiple internet connections running. Kindly follow steps below to help reduce your data usage.
On your settings, data usage, it will show all your handset applications, applications which are your default apps and social apps that are running. select applications one by one and restrict background data of all applications you don't use every day. As for applications like e.g Operating systems, playstores those are applications which the functionality of your internet depends on therefore for such apps it is not advisable to close them.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,