mC
michelle C
1 reviews | Active since Aug 2015
05 Nov 2015, 13:12
POOR SERVICE
MTN stopped debiting my bank account as per the contract debt orders are loaded monthly, MTN failed to deduct monies out of my account and the account went in to arrears, how ever payment arrangements were made and now that the contract is up to date, I have struggled for 5 days now t get my line reactivated, MTN keeps on saying line has been activated but still no service on the device, utterly poor service, no one in MTN has the ***** even to call me back as I have requested on numerous times. I been given reference numbers and call centres agents are just plainly rude as well. ,and Happy and Bonginkosi just don't phone there clients back.
Helpful (0)
Replies (1)0
Replies (1)MTN South Africa's replyOfficial
05 Nov 2015, 21:32Hello lenlove22,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records your number was activated successfully on the network on the 04 November 2015. We have monitored the number on the network and picked up internet usage on it for today the 05 November.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records your number was activated successfully on the network on the 04 November 2015. We have monitored the number on the network and picked up internet usage on it for today the 05 November.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Best regards,
MTN South Africa's reply05 Nov 2015, 21:32
Official
Hello lenlove22,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records your number was activated successfully on the network on the 04 November 2015. We have monitored the number on the network and picked up internet usage on it for today the 05 November.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records your number was activated successfully on the network on the 04 November 2015. We have monitored the number on the network and picked up internet usage on it for today the 05 November.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Best regards,
