Poor Service

I have 3 numbers on contract with MTN, when they were due for upgrade, I requested SIM only contract upgrades for the 3 numbers and in addition I requested for SIM only contract for my existing prepaid number, which is my primary number. These were done through MTN Direct with Nadine. The contract for the existing prepaid number was approved but even after several follow ups the existing number was not converted to contract. This was a deal breaker and I decided to cancel my contracts with MTN. I received my September invoices with a new number that I am not aware of but was billed for. I spoke to Janet Mgushelo queried the new number and requested cancellation of the contracts. She sent me termination fees which I paid for even though I disagree with them on the principle that they failed to fulfil their obligations. I received the October invoice still containing the new number and the cancelled numbers, this is after I paid the termination fees. on 30/10/2015 I phoned MTN and was transferred from one department to another, no one able to assist me. I asked for the complaints department but no one was willing/ unable to transfer me. very disappointed