Poor Service

After 2 months of purchasing a Sony Experia the microphone started giving problems. I had the phone taken back to MTN longbeach store for repairs on 7/10/2015 and to date have still not received the phone back. For the past 2 weeks I have been contacting them regularly(at my expense of calls and petrol) only to be told the phone has been dispatched and I should have it within 24/48 hrs. After contacting the agents at the store, they advise that they will follow up on this and contact us back which they never do.<br> <br> This entire experience with MTN has been a nightmare from the get-go as purchasing the phone itself was a mission. I had to wait almost a week or two after signing up to receive my phone as they had some difficulty activating the service from the backend also with me having to contact them every 24/48 hours for feedback.<br> <br> Could I please have some feedback as to where my phone is? Has it been repaired. Is it still on its way to the repair center? Is it on its way back to me or have you lost my phone?<br> <br>