1 reviews | Active since Sept 2010
Poor Service!
I have a contract with MTN which is due for upgrade. I have informed them and their affiliate Summer Mobile on numerous occasions when contacted that I will NOT be renewing this contract & will be converting to prepaid. Then on 26-10-2015 I received an sms stating my contract has been successfully upgraded. Subsequently my current account spent increased by over R300. When the customer service dept. was called, I was transferred about 3 times. Finally got hold of some only to be told that they cannot help me & this will be escalated & I will be called back. This is an urgent issue and the paperwork for this ********** contract upgrade will mean I have to pay money that I do not owe. No one has since called me back to assist me in rectifying this issue. The customer service from MTN is pathetic and absolutely non-existent. All the agents do is transfer me to other departments without assistance. I need someone from MTN to handle this with urgency. Please!!!
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Best regards,