Poor service

On the 26/05/2025 i bought R291.53 worth of LTE data, today is the 03/06/2025 i have nothing left how that possible?

I think the ombudsman is my next go-to person because this is not the 1st or 2nd time this happened, because their service champions couldn't assist and i wonder why they are called that porting my number is the next step after i get all my data back.