NG
Nomhi G
1 reviews | Active since Oct 2015
19 Oct 2015, 10:05
Poor Service
I hate that I have to be billed for the internet line that was not closed and I was not even aware of that. The person that was assisting me failed to inform of that. It puzzled me that after the 30 September that same line was 'closed'<br> Now I have to pay for that . I am not happy .<br> <br> I never had issues with MTN on my first contract ,hence I decided to have another contract with them. The call centre agencies should inform people of these things and not just surprise with bills that we have to pay because failure to inform people.
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MTN South Africa's replyOfficial
20 Oct 2015, 12:40Hello Mhiza2811,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that you are on an open contract. The SUL service was loaded on 2015-09-30, your number has been capped to not exceed the monthly subscription.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that you are on an open contract. The SUL service was loaded on 2015-09-30, your number has been capped to not exceed the monthly subscription.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply20 Oct 2015, 12:40
Official
Hello Mhiza2811,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that you are on an open contract. The SUL service was loaded on 2015-09-30, your number has been capped to not exceed the monthly subscription.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that you are on an open contract. The SUL service was loaded on 2015-09-30, your number has been capped to not exceed the monthly subscription.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,