Poor Service

The LCD screen on my phone was damaged. I took the phone to the MTN store closest to where I live and was told to take it to the centre where I got the contract. I drove to Canal Walk, only to be told that they cannot accept my phone without the charger, but I could take it to the centre near me. They accepted the phone and sent it to the repair centre on 2/10/15 and was told that the repair centre would contact me. On 12/10/15 I contact the repair centre who gave me a quotation for the repairs, which I rejected and instead agreed to pay, and immediately paid, a handling fee of R330 to have my phone returned to me within 72 hours. When I enquired from the call centre, 96 hours later about the whereabouts of my phone I was told that the repair centre had not yet acknowledged my rejection of their quotation and only one that happens, will my phone be released. The MTN after care service sucks! Layers and layers of ********.