RM
Ray M

1 reviews | Active since Sept 2015

30 Sept 2015, 11:20

POOR SERVICE

I think what MTN is doing to me as a customer is bordering on a ******** offence. Every month money gets deducted from my account for a Samsung lte 16GB, and which is Icasa approved. I have only received one response when I complained on this sight, but there has not been any follow ups. It is now going into the third month, I ave actually taken money from my account so that this debit can not be redeemed. I have taken this tablet on 4 occasions for repairs and it keeps going, very frustrating and especially since I use it for work. I have not used it for the past 2-months because it does not switch on.<br> <br> The last place for repairs was Clearwater were I had bought it, on one occasion, I had to drive from work in peak hour traffic because I was told that it was ready for collection, only to be told at the store that it has not yet been delivered. I only have the IMEI

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Replies (1)
MTN South Africa
MTN South Africa's reply30 Sept 2015, 13:34
Official
Hello Michaelmack,

Thank you for your post

Thank you for the information.

We have sent the request to the repair supervisors to investigate and contact you with feedback.

Kind Regards,

Alice van der Merwe

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