POOR SERVICE

MTN's service with regards to repairs is appalling! I upgraded and got the S6 which did not even last for 2 weeks. One would think if a phone starts giving problems within the first 2 weeks you would get a new phone but instead they made it seem like it was not their problem and I was told to go direct to the manufacturer. After receiving the phone back after a week, the phone is still giving the same problem and when going back to the store where I purchased the phone, I was once again turned away very rudely and they have completely made it my problem. I am not sure why I'm paying R880 per month for this terrible service. I signed a contract and MTN and NOT Samsung so they should in fact be assisting me with this which they refusing to do. I have spent over R200 worth of petrol driving around to get my phone repaired, R100 for an adaptor so my new sim could fit into my S4 and had to take off from work which I have to do once again today to try and resolve this on my own without the assistance of my service provider. Thank you MTN, you have just lost another loyal customer! I will be approaching other service providers because I am positive service cannot get any worse than this!