POOR SERVICE

my cell camera started giving me problems and said so no acessable .i took it to harris celluar my dealership 16.08.2015 and it was sent for repairs a spromised .i got no feedback so i called and was told that spares was being awaited .again i called and told same story 2 weeks .i called again and was told spares waiting .i deceided to e-mail HVRC and did so saying my peace .i received mail back saying same thing waiting spares .WHEN i asked for ETA no answer could be given .i mailed again as i receed no feedback and again no ETA ON SPARES ..i called the cell shop and asked whats going on .i was told that the notes made on the system was that the phone was sorted out and upgardered and camera checked as well .WHY or WHAT spares are they waiting on the consultant said he asked HVRC REPAIRS CONSULTANT .if the phone is in working condition why wait and inform customer spares is issue and put differnent foot notes .this isnt the first nasty experience for me with HVRC as last year my phone was with them for 3 mths before i was replaced with new one .i had to send the phone to them 4 times .all i want is my phone repaired and sorted ASAP .IM PAYING FOR SOMETHING I CANNOT ACESS<br> REGARDS