LR
Lushele R
1 reviews | Active since Feb 2013
21 Sept 2015, 21:50
Poor Service
I'm disappointed to state that although MTN was quick to respond to the complaint, they did not follow through with their promise. Tim (manager) said that they will credit me with R120 airtime and a week later I still did not receive anything, I called the call centre several times and always got told that the manager will call me back but no one did.<br> <br> Please don't make empty promises MTN. Actions certainly speak louder than words!!!
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MTN South Africa's replyOfficial
22 Sept 2015, 10:00Hello Endearinglady,
We are truly sorry for the inconvenience caused and for the delay with the airtime being credited.
We can confirm that the request was sent through, however it was pending. We have just managed to get it processed now and you should have now received the SMS notification of the amount of R120.00 being credited to your airtime ever-green wallet.
Once again we do apologize for the delay.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delay with the airtime being credited.
We can confirm that the request was sent through, however it was pending. We have just managed to get it processed now and you should have now received the SMS notification of the amount of R120.00 being credited to your airtime ever-green wallet.
Once again we do apologize for the delay.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply22 Sept 2015, 10:00
Official
Hello Endearinglady,
We are truly sorry for the inconvenience caused and for the delay with the airtime being credited.
We can confirm that the request was sent through, however it was pending. We have just managed to get it processed now and you should have now received the SMS notification of the amount of R120.00 being credited to your airtime ever-green wallet.
Once again we do apologize for the delay.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delay with the airtime being credited.
We can confirm that the request was sent through, however it was pending. We have just managed to get it processed now and you should have now received the SMS notification of the amount of R120.00 being credited to your airtime ever-green wallet.
Once again we do apologize for the delay.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,