LF
Lucentia F
1 reviews | Active since Nov 2011
19 Sept 2015, 13:55
POOR SERVICE
I requested a itemised billing from mtn 4 times and promises were made to send it in 24hours but nothing was sent since July up till now. The strike really rotten workethics at MTN. I need it to proof my time of call to standard bank when my bank card was cloned. . I will loose my R5000 rand from standard bank if I dont have this proof. <br> <br> Crime is affecting us and these big companies dont care about individuals as long as they receive their moneys.<br> <br> Please assist!!!!!@
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MTN South Africa's replyOfficial
22 Sept 2015, 10:17Hello lucentia,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick that the billing department has sent to you the itemized billing report on the 8-9-2015. We have requested for the reports to be sent to me and once received I will send to you.
We do pick up on the May invoice the account has been billed for data charges, we have requested for the data charge of R185.88 to be credited due to the usage limit added on the 20-4-2015. Please allow +-10 working days for the request to be finalized.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick that the billing department has sent to you the itemized billing report on the 8-9-2015. We have requested for the reports to be sent to me and once received I will send to you.
We do pick up on the May invoice the account has been billed for data charges, we have requested for the data charge of R185.88 to be credited due to the usage limit added on the 20-4-2015. Please allow +-10 working days for the request to be finalized.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply22 Sept 2015, 10:17
Official
Hello lucentia,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick that the billing department has sent to you the itemized billing report on the 8-9-2015. We have requested for the reports to be sent to me and once received I will send to you.
We do pick up on the May invoice the account has been billed for data charges, we have requested for the data charge of R185.88 to be credited due to the usage limit added on the 20-4-2015. Please allow +-10 working days for the request to be finalized.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick that the billing department has sent to you the itemized billing report on the 8-9-2015. We have requested for the reports to be sent to me and once received I will send to you.
We do pick up on the May invoice the account has been billed for data charges, we have requested for the data charge of R185.88 to be credited due to the usage limit added on the 20-4-2015. Please allow +-10 working days for the request to be finalized.
Kind Regards,
Alice van der Merwe
***
Best regards,